Thank you for shopping with AUREVA. Because our products are carefully handcrafted, we want to ensure you understand exactly how our shipping and return processes work before making a purchase.

1. Pan-India Shipping

We are proud to deliver our handmade products to customers across India. All orders are processed from our studio and securely packaged to ensure your items arrive in perfect condition.

• Shipping Partners: We partner with reputable courier services (e.g., Delhivery, Blue Dart, Shiprocket) to ensure safe and timely delivery.
• Shipping Charges: Shipping fees (if applicable) are calculated at checkout based on your delivery pincode.
• Tracking: Once your order is dispatched, you will receive a tracking link via email or SMS.

2. Delivery Timelines

Since many of our products are handmade to order, please allow us time to carefully craft and pack your items.

• Processing Time: 2–5 business days to prepare your order.
• Transit Time: 3–7 business days depending on your location within India.
• Note: During peak festive seasons or sales, processing times may be slightly longer.

3. Return & Refund Policy

All sales of handmade products are final and non-refundable.

Because each AUREVA product is meticulously handcrafted, we do not accept returns or offer refunds for:

• Change of mind or personal preference.
• Incorrect size or color ordered by the customer.
• Slight variations in color, texture, or finish (these are natural characteristics of handmade items and are not considered defects).

4. Damaged or Defective Products

We take extreme care in packaging. However, if you receive a product that is damaged or defective, we will gladly offer a replacement or refund, provided the issue is reported within 48 hours of delivery.

5. How to Report a Damaged Item

1. Take clear photos of the damaged product and the shipping box.
2. Record a clear unboxing video (required for all damage claims).
3. Contact us within 48 hours via our Contact Page or WhatsApp us at +91 82610 72081.
4. Our team will review the images/video. If approved, we will arrange a replacement (if in stock) or process a refund to your original payment method within 5–7 business days.

6. Need Help?

If you have any questions regarding your order, shipping, or our policies, please reach out to us: